Terms and Conditions
MRI charges the suggested retail price for its products. We do not discount our products nor offer preferential pricing for online or traditional retail outlets. However, certain online vendors bike shops, health food stores may offer a discounted price on our products. All prices listed on the web site are U.S. dollars and cents. We do not accept foreign currency, foreign checks, or bank transfers.
Online Promotions and Discounts. Occasionally we may offer promotions and discount codes. Online codes can be redeemed during the ordering process once your payment information has been entered. To redeem the promotion, enter your promotion or discount code and continue with the checkout process. Your discount will be reflected in the order summary. If, for some reason, you experience problems using a promotion or discount code, please contact us.
Utah orders are subject to Utah state sales tax. MRI is based in Weber County, Ogden, Utah. Sales tax is subject to change without notice.
Order Processing and Shipping—Hours of Operation
Our standard business hours or hours of operation are Monday through Friday, 9:00 a.m. to 5:00 p.m. Mountain Time. All web orders are processed and shipped Monday through Friday 9 a.m. to 4 p.m. MST. Orders placed during a holiday or after 12 p.m. on a Friday—including online orders placed over a weekend—will not be processed and shipped until the following business day. Therefore, if you are placing a rush order before a holiday or on a Friday between 12 p.m. and 5:00 p.m., we strongly recommend that you call our toll-free number, for elete: 800.669.1297; for Anderson’s Health Solutions: 800.731.7866, to ensure you receive your order in time. We strive to ship all orders as timely as possible; however, during certain peak seasons, it may take up to three days for your order to be processed and shipped.
We accept all VISA, MasterCard, American Express, Discover and Paypal. MRI also accepts checks and money orders; however, your order will be held until the check or money order is received and cleared.
Safe and Secure Shopping
Online transactions using our e-store are safe and secure. Your credit card information is encrypted and is not shared with third parties. If, for security purposes, you would prefer to place your order over the phone, we accept telephone orders or you may purchase online through Paypal. For your safety and security, we do not retain credit card numbers for future re-orders or purchases. Therefore, you will want to have your credit card number and information handy while placing your order. Please be aware that on your credit card or bank statement, depending on the product you purchased, your transaction may be processed by “elete” or “Mineral Resources International, Inc.” It is not a fraudulent transaction or a mistake. Mineral Resources International, Inc. is the manufacturer for elete and Anderson’s Health Solute ions products and is the company processing the online orders and transactions.
P.O. Boxes: We can ship your order to a U.S. Post Office (P.O.) Box within the continental U.S.. Please provide an actual street address when placing your online order. Based on your location and order request, we will determine the appropriate shipping carrier for your order. Most orders (including expedited orders) ship through FedEx. The carriers that we use are FedEx, United Parcel Service (UPS) and the U.S. Postal Service (USPS).
We ship our products only within the United States. Orders shipped to Alaska, Hawaii, Guam must be shipped through the U.S. Postal Service using the USPS’s current flat rate for ground first class. Depending on the size and weight of your order, it may be subject to additional fees. MRI will attempt to expedite and ship your order at the least cost to you. MRI is based in Ogden, UT. Unless your order is a rush shipment, we advise customers in Utah, the Rocky Mountain region, and west coast to select standard shipping rather than three-day shipping as most orders will arrive before the third day.
We strive to provide great products and great service to our customers. However, occasionally, our products may be backordered. If a product is out of stock, it is our promise that we will notify you of the out-of-stock item, when we expect to have that item back in stock, and when we expect to ship your order. Further, if you have an order, but one product or item is out of stock, you can elect to receive the partial order now (and we will ship the backordered item when it becomes available) or wait and receive the complete order and shipment.
Shipping options and estimated costs are provided during Checkout. We offer standard and expedited delivery. Standard shipping rates are determined by UPS and, in certain instances, USPS. Please allow 7-14 days for delivery for standard ground shipping. Delivery is Monday through Friday, excluding weekends and holidays. Standard shipping is available for the U.S. Delivery to APO and FPO addresses may take between 4-6 weeks for delivery. Orders for Hawaii, Alaska, and Guam must be shipped by USPS.
For an additional fee, we offer express shipments including Next Day and Second-Day Air. All express shipments are through UPS. Delivery is Monday-Friday, excluding weekends and holidays. Orders placed with expedited service will ship by the next business day, pending credit card authorization. PLEASE PLACE YOUR ONLINE ORDER BEFORE 10 AM OR CALL 1-800-731-7866 TO EXPEDITE YOUR ORDER. Expedited rates will be calculated at the time of checkout. Unfortunately, we cannot offer express shipping to Hawaii, Alaska, and Guam.
elete and Anderson’s Health Solute Ions products are sold within the U.S. Some of our products are available in Canada, the United Kingdom, and other countries, but through exclusive distributors. If you are a consumer who lives outside of the U.S. interested in purchasing our products, please call us directly at +1.801.731.7040 or e-mail us at: firstname.lastname@example.org. We may be able to refer you to a distributor in your country/area who carries our products.
We stand behind our products 100%. If you are not satisfied with the product for any reason, please contact us for a refund within 30 days of receipt at:
Anderson’s Health Solutions: 800.731.7866
We welcome your questions, concerns, or suggestions. Please contact us at:
Mineral Resources International, Inc.
PO Box 190
Roy, UT 84067
801.731.7985 – fax